ATO Smart Docs and FuseSign

Murray Nankivell are adopting industry leading apps focused on high level of security for sensitive information, and yet convenient for the digitally connected world we mostly expect.

See below information on the benefits and FAQs on each of these apps. Please don't hesitate to contact us if you have any questions.

ATO SmartDocs

ATO SmartDocs allows us to download all ATO mail on behalf of our clients and distribute it in the most efficient manner possible. The benefits of this are:

1. You receive your mail faster

Mail sent from the ATO can take days or even weeks to reach you through traditional postage methods.

2. It's more secure

ATO mail often contains sensitive information including your TFN, taxable income, home address and other personal details. Identity theft is on the rise and documents sent by email or traditional post increase the risk of your information falling into the wrong hands.

3. It's better for the environment

With our new system we can receive and deliver your ATO mail to you without using any ink, envelopes, stamps, fuel or even a single sheet of paper. Across our thousands of clients this is a win for the environment.

4. It's more reliable

The ATO now uses six different methods to deliver mail to taxpayers. One of these is delivery through myGov which poses problems for many clients that might not realise the document has been delivered and may miss an important lodgement or payment deadline.

Frequently asked questions

Can I still receive paper correspondence?

We encourage you to give our digital system a go for the reasons above, but we still understand that some people are not ready or able to use digital systems. Just let us know if you prefer paper.

Why have I received an SMS but no email?

Our system will only send mail digitally if we have a valid email and mobile number for you. Check your junk mail for the email, otherwise contact our office to confirm your details.

Why have I received an email but no SMS?

Our system will only send mail digitally if we have a valid email and mobile number for you. This could mean that the SMS has gone to an old or incorrect mobile number, but the code in the link is of no use without access to the email. Please contact our office to confirm your details.

I am receiving paper correspondence, how do I get digital delivery?

If you are receiving ATO mail through traditional postage methods it means we either do not have current valid email and mobile details for you, or you have previously asked us to stay with paper. Please contact us to update your details or preferences.

FuseSign

Murray Nankivell has implemented a consolidated Financials and Tax Returns document mail system using FuseSign

FuseSign is an electronic signature and document delivery system that enables us to mail a consolidated set of Financial Reports, Management Reports, other custom reports and Tax Returns for of our clients and distribute it in the most efficient manner possible. The benefits of this are:

1. You receive your mail faster

Your Financials and Tax Returns can take days or even weeks to reach you through traditional postage methods.

2. It's more secure

Physical mail often contains sensitive information including your TFN, taxable income, home address and other personal details. Identity theft is on the rise and documents sent by email or traditional post increase the risk of your information falling into the wrong hands.

3. It's better for the environment

With our new systems we can receive and deliver your Financial Reports and Tax Returns mail to you without using any ink, envelopes, stamps, fuel or even a single sheet of paper. Across our thousands of clients this is a win for the environment.

Frequently asked questions

Can I still receive paper correspondence?

We encourage you to give our digital system a go for the reasons above, but we still understand that some people are not ready or able to use digital systems. Just let us know if you prefer paper.

Why have I received an SMS but no email?

Our system will only send mail digitally if we have a valid email and mobile number for you. Check your junk mail for the email, otherwise contact our office to confirm your details.

Why have I received an email but no SMS?

Our system will only send mail digitally if we have a valid email and mobile number for you. This could mean that the SMS has gone to an old or incorrect mobile number, but the code in the link is of no use without access to the email. Please contact our office to confirm your details.